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FAQ
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It’s the concept of traveling abroad for the purpose of receiving medical treatment. Patients often do so to find more affordable care, access highly specialized procedures utilizing advanced technologies that are not available domestically, avoid long waiting lists, or simply combine their treatment with a leisure trip.
Yes, all visitors to Egypt are required to obtain a visa from an Egyptian diplomatic mission, unless their country is on the visa-exempt list.
- We offer several services, including medical treatments and add-on services that cater to the diverse needs of our patients:
- Medical Consultations (both online and face-to-face) across various specialties: aesthetics, dental care, and vascular laser treatments.
- Accommodation Booking in partnership with many premium hospitality providers to arrange your stay.
- Transportation Booking arrangements through our network of professional individual drivers and reputable transport companies.
- Customized Services for patients with special cases, including wheelchair-accessible transport, female-friendly lodging, and multilingual support.
Real-time Customer Support and world care during the entire journey.
We aim to offer a remarkable medical tourism experience for our worldwide clients, so we settle on specific criteria for the selection and partnering:
- Registration and authorization of the Egyptian Ministry of Health and Population and certifications and licensing of concerned authorities.
- high-quality, professionalism, and reputation.
- Advanced latest devices and infrastructure.
- Accessibility and convenience options.
- The availability of specialized services.
- Geographic coverage and patient reviews.
We offer a wide range of medical treatment providers and continuously work on expanding our network. This affords diverse options and helps our clients find their required specialties at a premium quality level. You can easily select clinics or doctors based on ratings and reviews within our treatment categories.
Because of the excellent medical treatment, the reasonable prices, the professionalism, and the exceptional quality of care compared to other destinations. Furthermore, there is a unique opportunity to enjoy your stay while exploring Egypt’s heritage, culture, and various natural healing sites.
No, not at all. The reasonable costs of medical procedures in a country like Egypt don’t reflect a compromise in quality. Egypt has a numerous count of professional medical experts with a well-known reputation around the world and international certifications. The affordable cost may be due to several key factors like governmental support, economic factors like the local currency to dollar exchange rate, and lower operating costs.
The English language is a commonly spoken language in Egypt, and our team and medical partners are all proficient. Should you speak another language, we offer professional, multilingual support in English, Arabic, and German languages to ensure a smooth and convenient experience.
PyraMedz, we provide a variety of elite accommodation options at a perfect cost within our packages. However, the decision is yours and you are free to choose your preferred accommodation according to seasonal and availability matters.
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We start operating your booking the moment you contact us and book a package or customize your plan. We then help you with doctor consultation appointment confirmation, accommodations, and transportation to ensure you obtain the medical care and comfort you deserve. The total time required may differ based on your specific medical procedure, schedule, and complementary services you choose.
Yes, we can facilitate rescheduling your treatment according to the medical service provider’s availability and schedule. Regarding the cancellation, you should email us at inquiry@pyramedz.com within (2) business days IN ADVANCE.
We can modify your stay and extend or shorten your trip according to availability and timing. Our team will process your request in 48 hours if you email with your updated dates.
- Refund requests are assessed on a case-by-case basis, in line with the clinic’s or service provider’s policies and the timing of your request. If approved, you may be entitled to a partial or full refund. Our team will provide guidance and support throughout the refund process.
We are here to ensure your complete satisfaction. After your medical consultation, we will be delighted to receive your suggestions, complaints, and inquiries. As your experience matters to us, your feedback will help us to improve our services and develop our medical providers’ network.
Please send us your feedback via (inquiry@pyramedz.com). We will promptly investigate the issue, contact the medical service provider, and work towards resolving the case effectively.
To book your online consultation, you need to fully pay it upfront from the web site - clinic page, while to confirm the medical procedure you need to pay a 25% of the total fees. This amount will be determined during your online consultation with your desired doctor and sent to your email and WhatsApp via a secure payment link for convenience. The remaining balance can be paid at the clinic once you arrive in Egypt and visit the clinic.
Also, you can complete your full payment through PyraMedz platform using a variety of payment methods: credit/debit cards, PayPal, apple pay, google pay or bank transfer. And a detailed invoice will be shared with you before any transaction is made, ensuring transparency at every step.
We are here whenever needed; you can reach us through our WhatsApp, or email. Our customer support team is available 24/7 to arrange calls and contact with doctors and promptly respond to your feedback or inquiries.
Absolutely, our support team is dedicated to following up with you after your visit and coordinating directly with your doctor to ensure all your post-treatment inquiries or needs are fully fulfilled. Ongoing support is an essential part of PyraMedz medical care experience. In case of facing obstacles after returning home, especially during your recovery, you can easily contact your doctor through our platform for guidance or virtual follow-up.
Yes, we provide personalized plans for solo female travelers, including female-friendly lodging and other essential services to ensure safety, comfort, and meeting different cultural needs.
Absolutely, you can either choose from our predefined plans and packages or freely customize your own, including any additional services, at your convenience.
In some cases, patients may need a companion to support them during their medical treatment trip. If so, our customer support team can arrange a suitable companion to assist during and after the procedure.
Yes, you have the flexibility to select from a diverse range of medical service providers that we offer on our platform. We ensure their credibility and professionalism through our strict quality assurance criteria.
With pleasure! You can contact us through any of our channels. We will be glad to guide you on how to proceed, help you explore our medical services, and choose the procedure you need.
Yes, If the doctor or specialty you need is not shown on our website, simply contact us and we’ll be happy to connect you with the right medical provider.
We offer a variety of fixed packages for different medical procedures, giving you plenty of choices. You can also tailor your own package with the exact services you need. For any add-on services, we will communicate the extra charge upfront so you will know the total cost in advance.
Certainly, we take care of it. We coordinate all necessary pretreatment steps and connect you with your chosen doctor for a teleconsultation.
You can send your medical reports directly to your chosen doctor/clinic after the online consultation or send them via PyraMids Whatsapp: +20 01024406284 in case the medical service provider is unreachable.
Sure, you have the freedom to select from our network of highly skilled professionals and experts in diverse specialties. We guarantee their professionalism and world-class level of expertise.
Your dedicated coordinator from the PyraMedz team will accompany you throughout your journey ; from welcoming you at the airport to seeing you off when you return home. Their primary responsibility is to provide any support you may require, ensuring a smooth and stress-free experience. They will handle all arrangements for transportation to and from your medical appointments.
A deposit is required to confirm your reservation for the hotel, transfers, and clinic services. However, if you simply wish to meet the doctor without committing to a medical procedure, we’ll be happy to arrange a consultation for you.