Effective Date: 7/10/2025

At Pyramedz, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our medical tourism services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, gender, nationality, contact details (phone, email, address).

• Medical Information: Treatment preferences, and other health-related data required to arrange your visit.

• Travel & Service Details: Accommodation preferences, and transportation needs.

• Payment Information: Billing details (if you choose to) and transaction records (processed through secure third-party providers).

2. How We Use Your Information

Your information is used to:

• Arrange medical consultations, treatments, and related healthcare services.

• Coordinate travel, accommodation, and complementary services.

• Communicate with you regarding your booking, updates, and support.

• Improve our services and ensure transparency in your medical journey.

• Comply with legal and regulatory requirements.

3. Sharing of Information

We may share your information only with:

• Medical Providers: Clinics, and doctors involved in your treatment.

• Service Providers: Travel, accommodation, and logistics partners to facilitate your trip.

• Legal/Regulatory Authorities: Where required by law.

We do not sell or rent your information to third parties.

4. Data Protection & Security

• Your personal and medical booking is stored securely and accessed only by authorized personnel.

• We use industry-standard security measures (encryption, restricted access, secure servers) to protect your data.

• Medical booking is handled in line with healthcare confidentiality standards.

5. Your Rights

You have the right to:

• Access and request a copy of your data.

• Correct or update your personal information.

• Request deletion of your data (subject to legal and contractual obligations).

• Withdraw consent for data use where applicable.

6. Data Retention

We retain your personal and medical data only as long as necessary to provide services, fulfill legal obligations, or resolve disputes.

7. Cookies & Online Tracking

If you use our website, we may use cookies to improve user experience and analyze website performance. You can manage or disable cookies through your browser settings.